Cazaar Reviews

The customer service was fantastic, they replied to my email and took care of my request in under an hour.

I ordered some hats, but they didn’t show up on the promised delivery date. By the time I got them, 3 out of the 5 concerts had already happened. I returned 11 unopened boxes, and it’s now been since October without a refund.

Fantastic speed in responses and really useful communication.

Awesome product, though I had a tiny hiccup with the zipper. Melanie was super helpful and quickly sent out a replacement suit to fix the issue.

I had to send back a package, and Melanie was awesome in assisting me. She responded super fast and was really helpful throughout the process.

Quick replies to my email questions and super helpful throughout the whole process. :)

I made the mistake of waiting until the last minute to get a costume for a school dress-up event, so I placed my order and reached out to check on express shipping. Melanie assured me that I had already opted for express delivery. She even sent me an email letting me know she had prioritized my order to make sure it shipped with the lunchtime batch. My daughter is gonna be thrilled! Big thanks to you, Melanie!!!

The Shock Wheelz Pro Max Scooter isn't functioning. The battery is charged up completely, and the display indicates it's fully powered, yet there's absolutely no response. The tires are inflated, and I've attempted everything, but it just won't budge when I twist the throttle. This is a real letdown, especially with Christmas around the corner. I can't seem to locate a proper troubleshooting guide or manual to help decipher the various codes. Any assistance would be appreciated.

Melanie from sales was a huge help in fixing my order since the size didn’t fit. They sent out a replacement at no extra cost. Truly top-notch service, I’d definitely recommend it! 👍🏼

I’ve reached out via email and Facebook several times, but I’ve heard nothing back—not even a simple acknowledgment. Totally not impressed. I definitely wouldn’t suggest this company to anyone.

Edit: After seeing Cazaar's reply below (seriously, why does it take this long for someone to respond?), I guess I’m stuck waiting until Christmas. A week before is cutting it too close to arrange a replacement. I’ll get in touch again after the holidays to handle the return and refund.

I got a super fast and really helpful answer. They were on it right away!

I placed an order for a Tetris dual game back in October 2022 and paid for it. It was meant to arrive in just a week. A month later, I reached out to them since it still hadn’t shown up. They told me I had to get in touch with the seller myself and claimed it wasn’t their issue. They didn’t give me any details on how to contact the seller or offer a refund. What a terrible experience! I didn’t receive the toy, and my cash is gone too.

Update: After I posted my review, Cazaar asked me to reach out to them, which I did. They told me to contact the seller, and if I didn’t hear back, to get in touch with Cazaar again. I tried contacting the seller, but no response came my way. So, I emailed Cazaar to inform them, but they never got back to me. In the end, I’m left without my item and no refund. This feels like a scam!!!

Fantastic service, I'd definitely buy from them again.

Big thanks to Melanie, she was just awesome once more!

Delivery was super fast, and when we had a packaging problem with the product we got, their customer support crew was incredibly helpful. Reported the issue and got a replacement in less than a day!